FAQ

Here are the answers to some common ‘Frequently Asked Questions’.
If you don’t see your question listed please feel free to ask us HERE

A: No! Every workout and movement we do can be scaled & modified to suit each individual’s level of fitness and ability. We have members who have only just begun their fitness journey through to members who have been training all their lives. What you do need is a positive attitude and a willingness to learn, progress and have fun.

A: Whilst there are no lock-in contracts, memberships are direct debited automatically at the beginning of each month. Note that there is a transaction fee if using a credit card to pay your membership. Membership payment transactions are provided by Ezidebit who charge a 2.4 – 4% surcharge on Credit Card transactions to the credit card holder. If using direct debit via a bank account there is no transaction fee payable.

Failed payments incur a $21.90 failed payment fee by Ezidebit.

A: Yes. We require 2 weeks notice in writing and the hold period must be for a minimum of 1 week. Should the notice period fall within a membership payment cycle then that payment is non-refundable. Memberships can not be put on hold for longer than 3 months.

A: You can cancel your membership by contacting Matt or Lisa, or via email here. We require 2 weeks notice in writing. Should the notice period fall within a membership payment cycle then that payment is non-refundable.

A: If you are unable to attend a class you have reserved, you must cancel your reservation via the Zen Planner app. If you do not cancel your class reservation you will lose that class from your membership package.